Contacting BCLTravel Bookings

From February 2008, the hotel booking system that we use through the BCL Australian websites is powered by World Choice Travel (WCT).

If you have a booking, please contact customerservice@wctravel.com if you need to cancel or modify a reservation, request a refund, need re-accommodating or wish to log a complaint. Customer Service Agents DO NOT have any additional information that is not already available online through the website.

If you are a hotel with a query about your listing or a reservation made through the BCL sites, please contact World Choice Travel.

You can also contact BCL, in the following ways. Please note that we do not take phone bookings.
Phone: +61 7 3889 6800
Physical Office Address:
Shop 10 & 11, 424 Gympie Road, Strathpine, Queensland.
(Appointments preferred)
Postal address: PO Box 2140, Strathpine Centre, Qld 4500, Australia.

Other bookings

For questions about Wotif.com accommodation bookings, please see their customer service page.

To check, change or cancel HotelClub and RatesToGo bookings, please see the HotelClub Customer service page. There are quick links on the right of that page for checking or changing your hotel bookings with HotelClub and for emailing their support centre. You will also find their Frequently Asked Questions and other information. Your booking confirmation voucher will include full contact details of the hotel. You need your email address and booking ID to log in and make changes or check progress of bookings. 
Note: If you contact the hotel direct, tell them that your booking is through Flairview Travel.

For questions about Hostelworld backpacker hostel bookings, see Hostelworld FAQ and Contact Hostelworld Your booking confirmation voucher will include full contact details of the hostel.

For questions about Viator Tour bookings, your booking confirmation voucher will include full contact details of the tour operator. You can also email Viator - "support (at) viator.com" for prompt 24/7 support. Check your voucher for the email address. For questions before booking, please use the "Request Help" button at the bottom right of the relevant tour and use the FAQ and online form.

For questions about GoDo bookings, your booking voucher will include the full contact details of the tour operator. You can contact GoDo here

For questions about RedBalloon Days bookings, your gift voucher will include the full contact details of the tour operator. You can contact RedBalloons Days here.

Please note that BCL does not take phone bookings. All bookings are processed through the secure online booking systems of the appropriate companies above using white-label, co-branded websites which include BCL's navigation. You can see the "powered by" logos and check the address bar at the top of your screen (http://...) to see which company you are dealing with. We select reputable companies to provide these services to you. All bookings are processed by the above companies - not by BCL.
 
If you still have a problem with an existing booking, please email or phone BCL on (07) 3889 6800, international +61 7 3889 6800 or in emergency only mobile 0402 005 873 

Advertising Enquiries

Please see BCL Advertising for all commercial advertising before contacting us. Non-profit groups can submit their websites and community events to the relevant city what's on section. 

Contacting BCL

We have always been happy for readers to contact us by email, but due to the problems with email viruses on other people's computers sending messages that look like they are from BCL, we have taken our email address off the bottom of each page. Please contact us at the following address and we will try to respond in a timely manner. Due to the volume of emails there may be some delay for general enquiries. Please see BCL Advertising for all commercial advertising before contacting us.  

You can email us on BCL(at)onlineencounters.com.au  Note: change the (at) to @

Are you having problems with popups or redirections on our pages?

The only pop-up on our site is the tell-a-friend form that you get when you click on the Tell-a Friend button at the top left of our pages. If you are having other popups, new pages opening or unexpected redirections, they are likely to be created by adware or spyware on your computer. Please see www.lavasoft.com.au or Trendmicro  We would be grateful for any details or screenshots of this software targetting our website.

Are you having problems with missing links on our pages?

Some readers have complained that links and images are missing on our pages. This can happen to all websites when a security software product on your computer blocks images and removes links that are judged to be advertisements. Sometimes they are advertisements, sometimes they are not. BCL relies on advertising income to provide our service free to users but we do not use pop-up ads or other intrusive advertising. We believe that you have every right to ignore ads on our pages, but no third party has the right to deface our website.  If you are getting pop-ups, please seek advice about removing adware from your computer.